Our Details

We're here to support you at every step of the recovery journey. Whether you're reaching out for yourself, a loved one, or a client, there are several easy ways to connect with our team.

  • Call Us

    1800 194 929

    Available Monday to Friday, 9:00 AM – 5:00 PM AEST

  • Email Us

    [email protected]

    Please include your name, contact number, and reason for your enquiry.

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Policies & Terms

At Next Step Recovery Australia, we are committed to transparency, accountability, and maintaining clear standards across all of our services. We encourage all clients and website users to review our policies to understand their rights, responsibilities, and the conditions of participation in our programs. Our Terms and Conditions outline important information regarding program participation, fees, refunds, client conduct, and general service expectations. These terms form part of your agreement with us when accessing our website or engaging in any of our services. You can access our full Terms and Conditions below:

Complaints & Feedback

At Next Step Recovery Australia, we are committed to providing a safe, respectful, and high-quality service. We value feedback from our clients, as it helps us improve and maintain the standards of care we strive to deliver. If you have a concern or are not satisfied with any aspect of our service, you have the right to make a complaint. All complaints are taken seriously and will be handled in a fair, confidential, and timely manner.

To lodge a complaint, please complete our Complaint Form using the link below and email the completed form to: [email protected]

We aim to acknowledge all complaints within two business days and provide an outcome as promptly as possible.


Client Complaints Form.pdf


If you require assistance completing the form, you are welcome to contact us or seek support from a trusted person.